FAQ
How can I contact Ink Hearts Paper?
You can contact Alexa via email at alexa@inkheartspaper.com.au or via our contact section.
When should I order my Wedding stationery?
Things you should consider first and foremost.
- Is your wedding overseas or in a destination one hour+ away from your home base?
- Will you have guests attending from interstate or overseas?
If you are a yes to either of those two questions we recommend sending a Save The Date.
A Save The Date provides simple details like the date and location of the wedding. They can be sent out 7 months prior to the wedding date and give guests plenty of notice to save the date and book flights and accommodation where necessary. Once they are sent out you have some time to lock in all the details without worrying about accommodation being booked out or if your loved ones from overseas can make it.
We suggest working backwards from 3 months prior to your wedding date which is when we recommend sending out your invitations. You will need to know numbers for catering, venues etc roughly 3 weeks before the big day. By sending the invitations out 3 months before it gives your guests 7 weeks to clear their dairies and RSVP and you the perfect amount of time to follow guests up and confirm numbers with your vendors.
Lets recap
Destination Weddings and overseas guests? Order Save The Dates around 8 months before your wedding day.
7 months before Wedding - Send out Save The Dates
5 Months Before Wedding - Order Wedding Invitations, RSVP, Details Cards.
Allow 3-4 Weeks for Printing or longer for speciality finishes.
It takes us on average 2-3 weeks from approval of artwork to produce your stationery.
3 Months Before Wedding - Post Wedding Invitations to your guests.
4-5 Weeks Before Wedding - Receive RSVPs and Order Day of Event Stationery.
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3 Months After Wedding - Send Thank You Cards up to three months after Wedding.
What happens after I order?
After you place your Stationery order online and complete CLIENT WORDING FORM, we will prepare your design(s) and put together a digital proof of your order and send a PDF to you via email. You are given 2 free additional rounds of revisions to make any wording tweaks where required. Any further revisions are at a cost of $33 and payable at that time.
Before approving your order ensure guest names, places and addresses are spelt correctly and that your dates and times are correct. Upon approval, the order is automatically sent into production and no further changes can be made. Orders may incur a re-print fee if changes are required after the order has been approved.
Once you have approved all of your printed items your order is printed, quality checked, packed and shipped. Once your goods are shipped, you will receive an email with your Australian Express Post Tracking Number.
See THE PROCESS for full details how your order will work.
How long does it take to produce my invitations?
Design & Proofing:
Once you order have been placed and we have received your payment and wording, please allow up to 1 week to received your first draft. Depending on number of changes and when we receive your approval, this process can take up to 2 weeks.
Printed Items:
The production turnaround for Printed invitations and items is 1-2 weeks from approval of your digital proof.
Foiled, Embossed and Die Cut Items:
The production turnaround for Foiled, Embossed and Die Cut items is 2-3 weeks from approval of your digital proof.
Delivery Times:
We use Australia Express Post to deliver your goods*.
Invitations orders are shipped Express Post from our studio in Langwarrin South, Vic. Express post delivery is approx 1 business day for all Australian capital cities. Allow 2-4 business days for shipping if located in a regional area. This link shows Australia Post’s time frame by post code:
http://auspost.com.au/parcels-mail/delivery-areas.html
Ink Hearts Paper samples orders are produced three times a week and are shipped via Regular Australia Post at no extra charge as standard. You can choose to upgrade to Express Post shipping for an additional cost. Please allow 3-5 working days for your sample pack to be dispatched. Regular Australia Post generally takes 3-7 business days to arrive once dispatched. Express Post is next business day once dispatched.
How can I get my order faster?
Get in contact with Alexa before you place you order and we can discuss a rush order if required (fees apply). Some items such as Foil and Embossed finishes are not available for rush order as these processes take time.
Can I see a sample?
There is no substitute for seeing and feeling the quality of our premium papers and unique designs!
Ink Hearts Paper sample packs are available for purchase HERE.
Ink Hearts Paper sample packs contain a variety of invitations showcasing some of our designs we have available including print, foil pressed and embossing. Please note, all samples are generic and are as shown online. Sadly we cannot make any custom adjustments such as colour, font and layout to our samples as these are printed in bulk to keep costs down for you.
Can I have a custom sample created?
For digital printed or white ink printed cards only, for an additional $60.00 we can provide you with a custom sample of your invitation. You can request a sample with your specific colours, fonts and wording. NOTE: This is not available for Foil, Embossing or Die Cut (Arched) items.
Please contact us directly to organise your custom sample.
Can I see a proof before I place my order?
You will need to make payment and complete check out for an order before we start creating a proof for you review. After your order is placed online, we’ll have a proof ready for you within 1 week.
Can I get a PDF/printable copy?
We get asked this lots, however to protect our designs we do not offer printable or digital files. All our work is supplied in finished printed products.
Are envelopes inclusive?
Yes, a blank standard matte white envelope is included with each Invitation, Save The Date and/or RSVP card.
You can upgrade to a coloured envelope, add envelope printing or an envelope liner.
Size:
Invitation Envelope 130x190mm (to fit 120x180mm card)Save the Date Envelope 114x162mm (C6) (to fit 105x148mm card)
RSVP Envelope 114x162mm (C6) (to fit 105x148mm card)
Can I order extra invitations after I have received my order?
Did you run out of invitations but still have people left on your mailing list? It’s easy to reorder stationery with us.
Simply email hello@inkheartspaper.com.au with your previous order number and we can set up a new order for you.
The minimum reorder quantity is 10 units for printed items and 20 for foiled, embossed and die cut items. The per item price may differ from your original purchase as it will be calculated on quantities.
Is there a minimum order quantity?
Our range or printed invitation and accessories have a minimum order quantity 20. Prices of invitations are based on volume, thus prices fall quite substantially as the quantity ordered increases.
For foiled & embossed cards, a surcharge of $55 is applied to order under 50. This is to cover the set up costs of production for small orders. Hot Press Foiling and Embossing is a costly and timely process.
Can I add an image or map to my stationery?
We can insert an image or map onto your stationery items. Get in touch with us first to discuss.
We can also offer a basic custom drawn map for an additional $88. You can section this option when ordering your Details Card. Get in touch if you would like to see some examples of our drawn maps first.
What is your refund policy?
We want you to love your Ink Hearts Paper items and are committed to a 100% satisfaction guarantee. If you are not satisfied due to quality issues or an error on our part, we will reprint your items as quickly as possible as no additional cost.
What can I customise in my design?
We can make changes to things like:
- Moving or changing the size of a graphic or text.
- Wording
- Adding /changing the colour option for background colour or design elements (from our colour library).
- Adding a new font (from our font library).
- Spacing and positioning
- Minor design adjustments
Please note, there are limitations to the changes which can be made for each design we offer.
Please consult us regarding the changes you are interested in before placing your order.
To ask for design help, simply get in contact with us.
For more complex requests, we may be able to offer further customisation help. In these cases, additional fees may apply. Please contact us directly so we can assess your request and advise of any additional fees prior to commencing your order.
Can I have my Guest Names printed on my invitations and envelopes?
We do offer a guest name and addressing service. You will have the option to personalise your Invitation cards with guests names when placing your order online. Personalisation is an additional $49.
If you wish to add Guest names to Save The Dates or RSVP cards, get in touch with us and we can add this to your order.
For envelope printing, you can personalise the front or back of envelopes or both. There are designs to match each design in our collection. You can view them all HERE.
You are required to complete the appropriate Template so we can merge with your design. Templates can be found HERE.
Do you ship internationally?
Yes we do! We are proud to have created Wedding Stationery for couples all around the globe. International Shipping is calculated at check out.
Further information on delivery times for your destination country can be found here: http://auspost.com.au/apps/international-post-guide.html
The cost of shipping does not include customs, fees, duties and other taxes. We are unable to determine what – if any – additional fees may be charged for delivery of an international package. You will be responsible for paying any additional costs yourself.