FAQ
Frequently Asked Questions
For Personalised Guest Books, Notebooks, Certification Holders
ORDERS & PRODUCTION
How long will my order take to make?
Our standard production time is approximately 1 week before dispatch.
If you need your order sooner, you can select our Rush Production option when ordering. Rush orders are prioritised and are generally dispatched the next business day.
Please remember that production time and delivery time are separate. Choosing Express Post does not make your item faster to produce.
Production times may occasionally vary during busy periods, holidays or studio closures. Please always refer to the production timeframe shown on the product listing at the time you place your order, as this will be the most up-to-date timeframe for your order.
I need my order urgently. Can you rush it?
Yes! A Rush Production option is available for many of our products for an additional $29.
Rush Production means your order is prioritised for production and is generally dispatched the next business day.
For urgent orders, we also recommend selecting Express Post at checkout.
Please note that Rush Production speeds up the making of your order only. Australia Post delivery times begin once your parcel has been dispatched.
How long does delivery take?
All orders are dispatched from our studio in Somerville, Victoria 3912.
Within Australia, estimated delivery times after dispatch are:
Standard Post: approximately 2–8 business days
Express Post: approximately 1–3 business days
Delivery times depend on your location and are estimates provided by the carrier. Once an order has been dispatched, delivery is outside of our control.
If your event is approaching, we strongly recommend choosing Express Post.
Will my order arrive in time for my wedding or event?
Please allow enough time for both production and delivery when placing your order.
Our standard production time is approximately 1 week, followed by your selected shipping method.
If your event is coming up soon, we recommend selecting Rush Production + Express Post.
If you're unsure, please contact us before ordering with your event date and delivery postcode and we'll be happy to advise which option we recommend.
What happens after I place my order?
Once your order has been placed, we'll begin preparing your personalised item using the wording and options you selected at checkout.
Please carefully check all names, dates, spelling, punctuation and wording before submitting your order.
Most of our standard designs do not include a digital proof, which allows us to keep production moving quickly.
Once your item has been made, quality checked and packed, you'll receive a dispatch notification with tracking details.
Will I receive a proof before my order is made?
Digital proofs are not provided as standard for our regular personalised designs.
Your item will be created using the design shown in the listing, together with the wording and personalisation you provide when ordering.
If your wording or personalisation is a little different from the examples shown and you’re unsure how it will work within the design, please contact us before placing your order. If required, a digital proof may be requested with prior approval.
If we are ever unsure about your wording, layout or design request, we will contact you for clarification and may send a draft for confirmation before proceeding.
For completely custom layouts or designs, please contact us to arrange our Custom Design option, which includes a digital proof for approval before production.
Please note that waiting for proof approval can add time to production and may not be suitable for very urgent orders.
Can I see a proof before I place my order?
Unfortunately No. An order must be placed and paid for before any design work or proofs are created.
If you require a custom design or proof, please select the appropriate Custom Design option when ordering.
Can I make changes after placing my order?
Please contact us as soon as possible if you notice an error after ordering.
We begin processing orders quickly and cannot guarantee that changes can be made once your order has entered production.
Once a personalised item has been produced, changes cannot be made and a replacement may need to be purchased.
GUEST BOOKS
What size are your books?
Please refer to the individual product listing for full dimensions and specifications.
Are the pages lined or blank?
Our two guest book ranges have different page styles:
Classic Linen Guest Books
Contain blank, unlined pages throughout. This gives you plenty of flexibility for handwritten messages, photographs, Polaroids or a combination of both.
Silk Velvet Guest Books
Feature a combination of blank and lined pages, with the left-hand page blank and the right-hand page lined. This gives guests a dedicated space to write while still leaving room for photographs, Polaroids or other keepsakes.
How many pages are in the guest books?
Classic Linen Guest Books contain 64 sheets / 128 writing sides of premium 160gsm matte white paper.
Silk Velvet Guest Books contain 60 sheets / 120 sides of premium 160gsm paper, with alternating blank and lined page layouts.
Can I customise the size, pages or construction of the guest book?
Our guest books are pre-manufactured and fully constructed prior to personalisation, so for individual orders we are unable to alter the physical construction of the book.
This means we cannot customise the book size, cover colour outside our available range, number of pages, internal page layout or paper, or add personalised printing to the inside pages.
You can customise the front cover design and wording using the personalisation options available for each product.
For bulk or commercial orders of 100+ books, custom manufacturing may be available, including changes to the book specifications. Please contact us with your requirements, quantity and timeframe and we can discuss the options available.
Can I stick photos or Polaroids into the guest book?
Yes. Our blank guest books are perfect for creating a photo or Polaroid guest book.
We recommend using photo corners or a suitable photo-safe adhesive rather than very wet glues.
Can you print inside the guest book?
Our standard linen guest books are personalised on the front cover only.
We do not currently offer printing on the internal pages or inside cover.
Can you personalise the spine or back of the guest book?
Personalisation is available on the front cover only. We are unable to personalise the spine or inside of the book. If you would like personalisation on the back, please contact us to arrange.
What can I have written on the front of my guest book?
You can personalise your guest book using the wording fields provided on the product page.
Please enter exactly what you would like printed, including names, dates, punctuation and whether you would like "&" or "and".
Wording shown in our product photographs is for display purposes and is not automatically included unless stated otherwise.
Can I change the wording shown in the design?
Yes. The wording can generally be changed to suit your occasion.
For example, our books can be used for weddings, memorials, funerals, birthdays, anniversaries, baby showers, engagements, celebrations of life and other special occasions.
Enter your required wording exactly as you would like it to appear when ordering.
If your requested wording requires a substantially different layout or design, our Custom Design option may be required.
Can I change the font or layout?
Our standard personalised guest books are created using the design and layout shown in the listing.
Minor wording changes can generally be accommodated where they work within the existing design.
If you would like different fonts, significant layout changes, additional design elements or a completely new design, please contact us first to discuss the design and you can purchase our Custom Design Guest Book option if approved.
Our Custom Design option is $109 and includes a digital proof.
What linen colours are available?
Our linen guest books are available in a selection of colours including:
Dusty Blue
Sage Green
White
Ivory
Wheat
Biscuit
Black
Vintage Pink
Emerald Green
Merlot
Availability may vary from time to time. Please refer to the individual product listing for current colour options.
What colours can I choose for the cover text?
Depending on the design and linen colour selected, personalisation is available in:
Matte HTV: Black, White, Peach, Chocolate. Navy, Burgundy
Metallic HTV: Rose Gold, Gold, Silver
Please refer to the individual product listing for the available combinations.
How is the guest book personalised?
Our cover designs are precision cut from Heat Transfer Vinyl (HTV) and professionally heat pressed onto the linen cover.
This creates a beautiful personalised finish while allowing us to produce each book individually in our Melbourne studio.
Can I order a guest book without personalisation?
Yes. Blank, unpersonalised linen guest books are also available.
PURCHASE BLANK LINEN GUEST BOOK HERE
Can I use your guest books for a memorial or funeral?
Absolutely. Our guest books are frequently used as memorial books, funeral guest books and celebration of life books.
The blank internal pages allow family and friends to leave messages, memories and photographs, creating a meaningful keepsake for the family.
Many of our existing designs can have the wording adjusted for a memorial without requiring a completely custom design.
If your memorial is approaching quickly, Rush Production and Express Post are available for urgent orders.
PERSONALISATION & CUSTOM DESIGNS
Can you create a completely custom design?
Yes. Our Custom Design Guest Book option is available for customers wanting something different from our standard designs.
The custom design price is $109 and includes a digital proof before production.
Contact us to discuss your design and receive approval before purchase.
Can you add my logo to a guest book?
Contact us to discuss your design and receive approval before purchase.
Can I send you my own artwork?
Contact us to discuss your design and receive approval before purchase.
Can I get a digital or printable version of your designs?
No. To protect our original designs, we do not supply editable, digital or printable copies of our artwork.
Our designs are supplied as finished physical products only.
OTHER PRODUCTS
Do you sell pens to match the guest books?
Yes. We have a selection of pens designed to pair beautifully with our guest books, including our brass signature pens.
Please see our Pens & Accessories collection for current styles and colours.
Do you sell certificate holders?
Yes. Our personalised linen certificate holders are designed to hold an A4 certificate and feature satin corner ribbons internally to securely hold your document in place.
We can format then landscape or portrait.
Do you sell signs for the guest book table?
Yes. We offer a range of frosted acrylic guest book signs designed to complement our guest books and event stationery.
Our A5 acrylic signs are available in several designs including guest book, photo guest book and memorial wording.
Can your products be used for occasions other than weddings?
Definitely.
While Ink Hearts Paper began with a strong focus on wedding stationery, our personalised keepsakes are now created for all kinds of occasions, including:
Weddings, memorials and funerals, celebrations of life, engagements, anniversaries, birthdays, baby showers, corporate events, hotels and venues, holiday homes and other special events.
If you're unsure whether one of our designs will work for your occasion, please get in touch.
SHIPPING & DELIVERY
Do you ship Australia-wide?
Yes. We ship throughout Australia from our studio in Somerville, Victoria.
Standard and Express Post options are available at checkout.
Do you ship internationally?
Yes! We ship Ink Hearts Paper products to customers around the world.
International shipping options and costs are calculated at checkout based on your destination.
International delivery times vary depending on the destination and shipping service selected.
Please remember that international orders may also be subject to customs duties, taxes or import fees charged by the destination country. Any applicable import charges are the responsibility of the recipient.
Will I receive tracking?
Yes. Once your order has been dispatched, you will receive a shipping confirmation containing your tracking details.
What happens if I entered the wrong delivery address?
Orders are shipped to the delivery address provided with your order.
Please check your address carefully before completing checkout, including your unit/apartment number where applicable.
If you notice an error, contact us immediately. If the order has not yet been dispatched, we may be able to update the address.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed. Additional postage charges may apply if a parcel is returned to us and needs to be resent.
RETURNS, ERRORS & CANCELLATIONS
Can I return a personalised item?
As personalised products are made specifically for you, they cannot be returned or exchanged for change of mind.
If there is a manufacturing fault or we have made an error with your order, please contact us so we can make it right.
What if there is a mistake on my personalised item?
If the error was made by Ink Hearts Paper, please contact us with photographs and your order number and we'll arrange an appropriate solution.
If the item has been produced correctly using the wording or personalisation supplied with your order, unfortunately we cannot provide a complimentary replacement.
Please carefully check all names, dates, spelling and wording before submitting your order.
Can I cancel my order?
As personalised orders can enter production quickly, cancellations are not always possible once an order has been placed.
Please contact us as soon as possible via email or website chat if you wish to cancel your order. If production has not yet begun, we may be able to cancel and refund your order.
Once your personalised item has entered production, unfortunately it can no longer be cancelled.
What if my item arrives damaged?
Please contact us as soon as possible or within 7 days with your order number and clear photographs of the item and packaging.
CONTACT
How can I contact Ink Hearts Paper?
Ink Hearts Paper is a small Australian business and all enquiries are personally handled by Alexa.
You can contact us via our website Contact page or email:
Please allow up to 3 business days for a response, particularly during busy production periods.
If your enquiry is urgent, website chat during business hours is usually the quickest way to reach us.
If your enquiry relates to an existing order, please include your order number so we can assist you as quickly as possible.