Refund policy

Pricing & Tax

All prices are in Australian Dollars (AUD) and include GST.

Receiving your items

It is your responsibility to thoroughly check your item(s) once you receive them. If you believe the item is not what you ordered, please contact us immediately to discuss.

Returns and Replacements

All sales are final. However, if your item arrives damaged in any way, or you are unhappy with your purchase, please contact us WITHIN 14 DAYS to discuss a replacement.

We may ask you to take a photo and/or send back the product to our team. If the product has managed to slip through our high quality controls, we will immediately issue a replacement. Sorry but we cannot accept change of mind returns on any products.

Refunds/ Cancellations

Due to the nature of the handmade products, refunds cannot be made if the order has been completed or upon agreement.

For ready-made products, our team work very swiftly to ensure your order is packed and shipped out to you as soon as possible, so we cannot guarantee your required changes will be applied. Orders may be fulfilled before we sight your email. Please follow our returns process if required.

Invitation Custom Orders

You will receive an emailed proof of your design once you have placed your order. You will need to check this proof carefully for any errors or changes you'd like to make. Let us know of any changes at this point. You are entitled to 2 rounds of changes. If your proof requires more changes than this, you will be charged an extra $30 per proof which is to be paid before we complete your artwork. You will then be asked to send an approval email which effectively allows us to send your artwork to print. Thoroughly check your proof when you receive it.

Ink Hearts Paper cannot be held responsible for any typing errors noticed after the proofs have been approved. Any amendments made after approval and printing will incur an extra charge. Please notify Ink Hearts Paper immediately if you notice any errors on your stationery once you have received it. If any errors do occur after approval that differ from your approved artwork, your order will be corrected, printed and delivered at no charge. Client error after the proof has been approved can be reprinted at the clients expense. The re-print will be placed in the print cue at the time of second approval and will not be prioritised over other customer orders if the client is at fault.

Shipping

To return your product, you should mail your product to: PO Box 25, Baxter, Victoria, AU, 3911
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $55, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.